Euro Car Parts (ECP)
During a challenging year, ATP were engaged to undertake a full review of the business operating model & provide recommendations on what changes were required to deliver increased profitability & improved customer satisfaction.
Euro Car Parts (ECP)
During a challenging year, ATP were engaged to undertake a full review of the business operating model & provide recommendations on what changes were required to deliver increased profitability & improved customer satisfaction.
Our impact
Deliverables
Following a detailed review ATP were quickly able to build a business improvement plan (BIP) that would improve profit & sales growth. Some of the key issues targeted by the BIP were:
The existing Network resources were too inflexible (and fixed with cost) for a dynamic variable sales model, plan to improve profitability by c£5m+.
Management and cascade of this information & KPI’s was unfocussed, Balanced Scorecard to be developed to drive performance & deliver a profit culture not just sales culture.
Inconsistent standard operational processes with much manual administration.
Inadequate leadership contributing to the disparate performance within the Network.
The sales & customer management framework was too inconsistent and had no ‘best practice’.
- Satus:
- Realised
