Northgate
Mark was asked to complete a full review of Northgate’s current branch operational model. The review looked primarily at locational strategy, cost model, logistics and branch staffing structure. Following Board approval Mark was asked to implement the recommendations.
Northgate
Mark was asked to complete a full review of Northgate’s current branch operational model. The review looked primarily at locational strategy, cost model, logistics and branch staffing structure. Following Board approval Mark was asked to implement the recommendations.
Our impact
Deliverables
Development & delivery of a new branch operating model with increased revenue & lower operating costs. key elements being:
Implementation of a new UK wide location strategy, with a plan to open one new branch per month over a 3 year period; seven branches opened in the first year
Implementation of a leaner more agile operating model, resulting in significant efficiency savings, together with improvements in customer satisfaction & staff engagement
Recruited a team of highly experienced staff who were able to continue the project delivery after the initial project phase was completed
Implementation of a robust sales growth strategy that resulted in new branches being 30% of sales target in the first year
- Satus:
- Realised
